Pausing memberships allows you to temporarily stop billing without losing client details, membership history, or billing information.

You have the option to pause memberships indefinitely or until a specific resume date. When a membership is resumed, this date will become the new billing date moving forward.

Once a membership is paused:

• The client can use any remaining services until they expire, but they will lose access to membership perks immediately (service discounts, product discounts, and offers limited to clients with active memberships).

• You can modify the pause settings or resume it manually at any time.

• Clients will receive automated messages that keep them updated whenever their membership status changes.

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No more typing in long gift card numbers! Simply enter your client’s name and we’ll show you any gift cards they’ve purchased or received.

Quick tip: Partial name searches work too. Just start typing a first or last name and we’ll bring up matching gift cards.

Prefer searching by gift card number? Don’t worry—that still works too!

Navigate to Apps > Gift Cards to try it out!

Give your clients more freedom while giving your business steady, predictable revenue.

With account balance memberships, you charge clients a set amount each billing period and those funds are directly deposited into their account balance. Your clients can then spend those funds on whatever they'd like—products, services, and more.

Build a Balance

Let clients use their accumulated funds as a Beauty Bank to cover any service or purchase, with the added convenience of a cardless checkout.

More Value for Less

Give clients more value for their dollar—like charging $100/month but crediting $120 to their account—while still generating recurring income for your business.

Boost Loyalty and Retention

Keep clients coming back with an account balance that never expires. Clients are more likely to return to spend their balance at your business rather than going elsewhere.

This update also includes a fresh new look that makes setting up membership and package plans easier to manage.

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We've expanded what Flows can do with three key updates:

Client Account Balance Action

You can now automatically add funds to a client’s account as part of any flow. Get started with our "New Client Welcome Credit" pre-built flow that encourages clients to come back by automatically adding $10 to their account after their first visit. Learn how to enable Client Account Balance here.

Image Support in Text Messages

You can now include up to 5 images in each text message with flows. Use this to send appointment reminders with useful details like parking information or promotional messages featuring special offers. Flows messages that include images will cost an additional 20 marketing credits, regardless of how many images are included.

Quickly Check a Client’s Flow History

You can now search by name to view their flow runs, making it easier to find what you need without digging through the entire list.

These updates give you more ways to interact with clients, fine-tune messaging, and review past flow activity more easily.

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