Pause and Resume a Client’s Membership

Pausing memberships gives clients more flexibility with managing their membership payments, and it also allows clients to change their membership billing date. When a paused membership resumes, the membership billing date may change, depending on the date the membership resumes.

When a membership is paused:

• The client will not be charged until the membership resumes.

• The client will be able to redeem any remaining membership services until the services expire.

• The client will not be able to redeem any product or service discounts included in their membership, or any offers limited to clients with active memberships.

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Pausing memberships

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To pause a client's membership, open the client's membership details.

Select Pause from the "..." menu and specify the duration of the pause.

• Pause indefinitely: Select this option to pause the membership indefinitely. It will remain paused until it is resumed by a staff member.

• Pause until a specific date: Select this option to pause the membership and automatically resume it on a specific date. This date will become the new membership billing date.

Once the membership is paused, the client will receive an email confirmation. This email will only be sent if the membership was active when it was paused.

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Resuming memberships

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To resume a client’s paused membership, open the client's membership details.

Select Resume/Modify Pause from the "..." menu and specify when to resume the membership.

• Resume now: Select this option to resume the membership and charge the client immediately.

• Pause indefinitely: If the membership is paused until a specific date, you can select this option to pause the membership indefinitely instead.

• Pause until a specific date: If the membership is paused until a specific date, you can change the date as needed. If the membership is paused indefinitely, you can select this option to automatically resume the membership on a specific date instead.