FAQ: Group Services

A group booking and a group appointment refer to the same thing: A group of multiple appointments.

A group service is a type of service provided to multiple clients at the same time, such as a couples massage.

When a group service is booked, it will create a group appointment. Learn more about group appointments.

The Requires two staff members and This is a group service settings are used for different purposes.

• Requires two staff members: Useful for services where two staff members are required for the same client, such as a mani/pedi combination service or four-hand massage therapy.

• This is a group service: Useful for services where one staff member is required per client or per group. For example, a couples massage would need one staff member per client, and a guided meditation session would need one staff member per group.

We recommend using the This is a group service setting for your couples services. This way, each client will receive their own appointment confirmation, reminders, and forms.

If you have couples services that are currently set up to require two staff members, you can change them into group services instead.

• You will need to disable the Requires two staff members setting before you can enable the This is a group service setting.

• In the Services app, go to the Resources tab for your couples services. Make sure any required rooms are set to One resource per group.

• In the Resources app, make sure the required rooms for your couples services have a capacity of at least two appointments.

• If you have other non-couples (single) services that can use the same rooms as your couples services, make sure those are set to Don't allow remaining capacity to be booked. This ensures that if only one client books the room, the remaining capacity of one can't be booked by another client.

If your group services aren't displaying in online booking, or if your group services are showing different availability in online booking than expected, try the following troubleshooting steps:

• Check your Maximum group size for online booking. This can only be set to up to five clients. This means if a client wants to book a group service for six or more people via online booking, they will not be able to do so. However, staff members can book six or more clients via the calendar.

• Make sure any required resources are available. For couples services, any required resources may need to be updated so they can accommodate a capacity of at least two appointments.

• Make sure another group hasn't already booked that group service for that time. Once a group service is booked, it can no longer be booked by other clients for that same time.

We recommend using a resource-only service instead of a group service if you need to set up an event or class. This is because once a group service is booked, it can no longer be booked by other clients for that same time.

With a resource-only service, you can specify a capacity limit, allowing multiple clients to book the service for the same time up to the specified limit.

Learn more about setting up an event or class with a capacity limit.

To make sure that only your group services can be booked as a group appointment online, you can manually exclude all of your non-group services. This will only exclude these services for group appointments booked online.